Do not rely so heavily on fresh signage alone to deliver messages, it is better to overcommunicate rather than underdeliver on your service or product. When I finished paying I asked “Aren’t you going to say have a nice day?” she replied “it’s on your receipt sir”. (and sure enough it said thank you for shopping XYZ, have a nice day)įor many organizations normal business operations are changing and evolving with new protocols that effect customers and clients. This lack of proactive informing engagement, made me think of a time while in a supermarket check out line I observed the clerk doing her function but not engaging any of the shoppers. At least three missed opportunities to inform guests of a unique situation that could have allowed for a seamless dining experience throughout. The host escorting our party to the seating did not highlight the policy and finally the server did not highlight the policy from the beginning of our engagement. It was written by the bands frontman, Les Emmerson, and popularized the relatively unknown band, who recorded it for their true first album, Good-byes and Butterflies, in 1970. The take-away for me and the point I made to the Manager was better to overcommunicate than underdeliver. The small sign at the hostess stand was not highlighted by the employee when checking in. 'Signs' is a song by the Canadian rock group Five Man Electrical Band. This caused quite as stir as this was the first of our hearing about it yet the manager said that a sign was noted at the host stand. When it came time to pay the bill one member of our party elected to use cash and the server politely mentioned that cash was not allowed. Recently I was invited to dine with friends at a very nice well-known restaurant establishment. As frequent guests of the chain the menu was as expected the food was delicious and the ambiance was inviting and relaxing. Not only can health & safety signs help to reduce accidents and work-related ill health but they can also provide an opportunity to promote and celebrate a strong health & safety culture and leave a positive lasting impression.During these ongoing times of the Covid, I felt compelled to share a thought on a best practice to any business that engages in the exchange of currency. Health & safety signs play a far more important role in promoting effective health & safety management than many people realise. You can download our Sign Audit tool here. If you think there could be room for improvement in your safety signage plan, the best way to review your safety signs is to walk through your site and take a look. The right size of sign for viewing distances.The right symbols have been used to ensure compliance legislation.
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